How Viorvo checks the booking sites it shows
Most flight sites send you to whichever provider is cheapest, even if customers say it raises prices after you pay. We look at each provider's reviews first and tell you what we found.
The three labels
Airline direct means the airline itself sells that offer. If its price is within about $20 of the cheapest offer, book direct: changes and refunds are simpler.
Well reviewed means a Trustpilot TrustScore of 4.0 or higher from thousands of reviews. Where the provider says on its own website that support runs 24/7, we show that too.
Mixed reviews means a Trustpilot TrustScore from 2.8 up to 3.9. It isn't a warning, and it isn't a recommendation: read the reviews and check the total before you pay.
Poor reviews means a Trustpilot TrustScore below 2.8, or repeated reports from customers (on Trustpilot or the Better Business Bureau) of prices raised or no ticket after paying. We still show these results so you can compare, but we don't recommend them.
Providers we removed
We asked our search partner, Travelpayouts, to stop returning the providers with the most serious complaint patterns, and they removed two. We don't name them here, but that is why some sites you may know from other comparison pages never appear on Viorvo.
Well reviewed, checked Oct 24, 2026
| Provider | Trustpilot | Reviews | Support |
|---|---|---|---|
| Trip.com | 4.4 / 5 | 210,000+ | 24/7 (chat) |
| eDreams | 4.3 / 5 | 429,000+ | 24/7 (phone) |
| Opodo | 4.3 / 5 | 321,000+ | Not stated |
| CheapOair | 4.2 / 5 | 8,000+ | 24/7 (phone) |
| Kiwi.com | 4.0 / 5 | 206,000+ | 24/7 (chat, AI first) |
| FlightHub | 4.0 / 5 | 130,000+ | Not stated |
Mixed reviews, checked Oct 24, 2026
| Provider | Trustpilot | Reviews |
|---|---|---|
| Travomint | 3.8 / 5 | 900+ |
| BudgetAir | 3.6 / 5 | 30,000+ |
| Kissandfly | 3.0 / 5 | 1,900+ |
| Flightnetwork | 3.0 / 5 | 27,000+ |
| Farera | 3.0 / 5 | 980+ |
| Mytrip | 2.9 / 5 | 78,000+ |
Poor reviews, checked Oct 24, 2026
| Provider | Trustpilot | Reviews |
|---|---|---|
| Travelgenio | 1.4 / 5 | 35,000+ |
| lol.travel | 1.8 / 5 | 2,300+ |
| Wingie | 1.8 / 5 | 771 |
| Ubfly | 2.0 / 5 | 28 |
| Sky-tours | 2.6 / 5 | 9,000+ |
What this is not
Review scores are other people's opinions, not ours, and they change. We re-check every few months and update the date above. A label is not a guarantee about any single booking. Always check the total, the baggage and the cancellation rules before you pay. We don't sell tickets; the provider you pick handles your booking.
Money and independence
Some booking sites pay us a commission when you book through our links, which keeps Viorvo free (see our affiliate disclosure). Commission does not decide labels, and labels can't be bought.
Questions
Can a booking site pay to be labelled Well reviewed?
No. Labels come only from the public review scores and complaint patterns described on this page. Commission never changes a label, and a provider that pays us more still gets a Poor reviews warning if its reviews are poor.
Why show providers with poor reviews at all?
So you can compare. We tag them so you know what you're choosing, and we suggest the airline or a better-reviewed provider. Where our search partner removed a provider entirely, you won't see it.
What if a provider has no label?
It means we haven't labelled it, not that it is good or bad. Read its reviews before you pay, and check the final total. Mixed reviews is a label too: it means 2.8 to 3.9 stars on Trustpilot.
Found a provider whose reviews don't match its label? Tell us.